Counselling Agreement + Intake

CLIENT COUNSELLING AGREEMENT

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This agreement is between Jannelle Johnson (trading as Yellow Tree Wellness Ltd) and you (the client). It sets out expectations for our therapeutic work together.

Therapy

Therapy offers a confidential space to explore thoughts and feelings safely, supporting learning, healing, understanding and growth. My role is to support you without judgement or pressure. At times I may offer information or suggestions however you are you’re never obliged to follow them.

Your Full Name

Today’s Date (DD/MM/YYYY)

As you read through this agreement, you’ll be asked to confirm you understand each subsection, then you’ll complete a short intake form. _{On average this takes approximately 15-20 minutes.}

CONFIDENTIALITY

I treat all information you share as confidential in line with UK law (Data Protection Act 2018/UK GDPR) and BACP ethical practice. I keep brief clinical notes and store your personal information securely; only I can access it. I discuss my work in clinical supervision to maintain standards, but I do not share identifying details; my supervisor is also bound by confidentiality.

In the event you need to be reached in my absence, my clinical supervisor would contact you on my behalf.

Confidentiality may be broken when:

there is a serious risk of harm to you or others (including children or vulnerable adults);
I am legally required to disclose (e.g., by court order or specific legal duties); or
in rare safeguarding circumstances where withholding information poses a greater risk than sharing it.

Where possible I will discuss this with you first.

SOCIAL MEDIA

Social media content I create is for educational/marketing purposes only. I will not research, follow, or engage with any current or former clients online to protect your privacy. Should you come across something on social media you’d like to discuss, you are welcome to bring it to our session.

WORKING WITH CLIENTS OUTSIDE THE UK

While I work with clients globally, please note that all sessions will be conducted in line with UK laws and ethical guidelines, regardless of the country you are based in. This includes the handling of confidentiality, complaints, and the legal framework governing our therapeutic relationship.
*_{Please note: I cannot provide crisis intervention in other jurisdictions and may ask you to register details of local emergency services/GP equivalents.}

I understand the limits of confidentiality, social media & working remotely

FEES

Each session is £90 for both face-to-face and online sessions. Payments must be made 7 days in advance via bank transfer (details provided on invoice/confirmation).

Concessionary rates are be available on a case-by-case basis and subject to availability.
If your invoice remains unpaid for seven days or more without explanation, I will follow up with you, and payment will be expected promptly.
If your financial circumstances change (e.g. loss of employment), we may be able to renegotiate your session fee temporarily. I will make every effort to reach an arrangement in cases of financial hardship. However, any agreement needs to be confirmed in writing.
In cases of non-payment, I reserve the right to pursue the outstanding balance through a collection agency. Any collection-related costs will be your responsibility.
You have the right to receive invoices upon request. If you prefer to receive invoices regularly, please let me know.
Service fees are reviewed annually (typically between March and June). You will be given reasonable notice of any changes, and I invite an open conversation about your options.

CANCELLATIONS

Please give a minimum of 7 days’ notice (via email jannelle@yellowtreewellness.co.uk, text, or WhatsApp (07376 260 681) for cancellations unless agreed otherwise. With adequate notice, I can usually offer an alternative appointment.
Sessions cancelled with less than 7 days notice (or missed) are charged in full.

If I am unable to attend a session, I will provide as much notice as possible and attempt to reschedule within the same week. If no alternative can be arranged, you will not be charged for any missed session on my behalf.

BREAKS

If you plan to miss more than two consecutive sessions and wish to keep your usual time, a holding fee of £30 per session applies from the third absence to cover operational costs..

I understand the expected fees, cancellations & breaks

SESSIONS

I offer weekly sessions that last 50 minutes, in-person or online via Microsoft Teams, unless we agree otherwise. If there is an internet failure before or during an online session, I will contact you on your mobile.

Please prioritise punctuality as if you are late, we will only be able to continue for the remainder of our scheduled time.

If your session time/ day becomes unsuitable, please let me know, and we can do our best to find a mutually convenient alternative.

We agree not to record any sessions, whether in person, or via video link, unless mutually agreed in writing.

ENDINGS

If you feel therapy is not meeting your expectations, I encourage you to discuss this with me rather than abruptly ending therapy. I am open to addressing your concerns without any judgement or pressure to continue.

I ask that you provide at least two weeks’ notice before ending therapy, so that we can prepare a planned ending. You are under no obligation to continue with therapy if you choose to stop.

I understand the session structure and endings

DATA PROTECTION

I use your data to deliver therapy, meet legal obligations, and with your consent for specific items (e.g., how I contact you).

I keep brief notes for up to 7 years after our work ends, then delete them securely.

See the Privacy Policy for full details, including complaints to the ICO about data handling.

COMPLAINTS

If you have a complaint, I encourage you to share it with me directly so I can address it responsibly and respectfully. If you feel your concerns are unresolved, you may contact the British Association for Counselling and Psychotherapy (BACP), the regulatory body for the counselling profession via their website.

CONDUCT

We expect mutual respect during our sessions. Aggressive or violent behaviour will not be tolerated, and if such behaviour poses a threat, your counselling agreement may be reconsidered.

I understand how my data is protected, complaints & mutual conduct

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